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Will Bowen (willbowen.com), a productivity consultant in Kansas City, Missouri. "But if we try to please everyone, we end up pleasing no one." Of course, when tackling a workplace problem, it's fine to pursue an optimal solution. But don't let the search become an endless journey. Making a controversial call, though, can raise hackles. How can you keep the peace when establishing a position less attractive than what people want? "Make sure everyone knows that a lot of thought went into your decision," says Bowen. "It was made for the highest good of the organization." A bonus tip: Announce controversial decisions at meetings scheduled for that purpose. Explain the reasoning that went behind your decisions. need to leave some day because there is no spot for them to be promoted, they will be ambassadors for your business." Want a bonus tip? In job interviews ask questions that uncover hidden talents and not just the specific skills required for available positions. 6. Do you delegate well? Some managers are afraid of giving up power if they delegate. But good delegation is a way of leveraging the talents of others to enhance a manager's reputation for performance. "Delegating is not about giving away your responsibilities," says Avdoian. "It's about putting together all the pieces of the management puzzle. The bottom line is that the person at the helm needs to direct everyone." Here's a bonus tip: Keep asking, "Who can I give this task to who is talented and who will help our team succeed?" 8. Do you behave in a professional way at work? "More than anything, people judge leaders by their bearing," says Bowen. "Employees need someone like the captain of a ship, moving them through rough seas with solid bearing. They 7. Do you resolve conflicts in a productive way? "Many leaders try to resolve conflicts in a way that appeases everyone," says The Manager's Self-Assessment Quiz Are you a great manager? Score yourself on each of these 10 "people skills." For guidance read the corresponding section of the article that accompanies this box. See how close to 100 you get. Never Seldom Often Regularly "I challenge employees to set specific performance goals." 4 8 10 "I coach employees to rebound from performance shortfalls." 0 4 8 10 "I communicate my priorities and directions clearly." 0 4 8 10 "I encourage employees to contribute new ideas." 0 4 8 10 "I take a personal interest in employees." 0 4 8 10 "I delegate well." 0 4 8 10 "I resolve conflicts in a productive way." 0 4 8 10 "I behave in a professional way at work." 0 4 8 10 "I listen well." 0 4 8 10 "I inspire my employees." 32 November 2013 | beautystorebusiness.com 0 0 4 8 10